At the Airport

1. CHECK IN TIMES AT THE AIRPORT

Opening time:

  • International flights: counters are opened 3 hours before departure time.
  • Domestic flights: counters are opened 2 hours before departure time.

Closing time:

  • International flights: counters are closed 50 minutes before departure time.
  • Domestic flights: counters are closed 40 minutes before departure time.

Due to potential traffic delays, check-in times and security screening, you are recommended to be at the airport at least 60 minutes before departure of domestic flights and 120 minutes before departure of international flights

Closing time of boarding gate:

Boarding gate closes 15 minutes before departure time. Late passengers may not be accepted for board on the plane.

2. AIRPORT CUSTOMS

According to Vietnam laws, passengers are expected to declare the following:

  • Gold, if over 300 grams;
  • Vietnam Dong, if over VND15,000,000. Other currency, if over USD5,000;
  • Temporarily imported and re-exported goods or vice versa.

Passengers are given duty free allowance for:

Not more than 1.5 liters of liquor with above 22 degrees of concentration of alcohol and 2 liters of liquor below 22 degrees; 400 cigarettes; 100 cigars; 500 grams of raw tobacco;
Other items which are allowed in accompanying baggage with value not over VND5,000,000;

Passengers bringing goods exceeding the amount as above stated are required to fill in the declaration form No.HQ/2002-PMD and pay duty(ies) according to Vietnamese laws.

3. AIRPORT TAX

  • International flights: Airport tax is included in the ticket price
  • Vietnam Domestic flights: Airport tax is included in the ticket price

4. LOST & FOUND COUNTER

Passengers who have lost baggage can contact the Lost & Found counter at the airport:

At Noibai International Airport:

1st floor of Noibai International Airport – Hanoi City – Vietnam.
Telephone: (84-4)38.840.008 or (84-4)38.865.002 extension 3134
E-mail: hl.pvhk2@niags.com.vn; xld.pvhk2@niags.com.vn

At Tan Son Nhat Internation Airport:

Terminal 2 - Tan Son Nhat International Airport - Ho Chi Minh City - Vietnam
Telephone: (84-8) 35.470.415 or (84-8) 38.446.665 extension 6062
E-mail: lostandfound.tiags@vietnamairlines.com

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