Terms and Conditions

Please read our Terms & Conditions carefully before using this website. These Terms of Use apply to your access and use of this website, our services and content.

ACCEPTANCE OF TERMS AND CONDITIONS

By using this Web Site, you acknowledge reading and accepting these Terms & Conditions. If you do not agree to any part of these Conditions of Use, do not use this website.

MODIFICATION

We may, at any time, modify these Terms & Conditions, including eliminating or discontinuing any content, any fees or charges on this website. Your continued use of this website is your agreement with our Terms & Conditions at the time of your use.

TERMS OF PURCHASE

Separate terms and conditions dictated by the applicable Service Provider will apply to your purchase of products and services on the website.

You agree to the terms and conditions, including ticket fare, service fee when make a purchase and compliance with the applicable our policies, rules and restrictions regarding availability and use of fares, products and services.

1. You may make reservations for up to 6 passengers for both Economy and Business Class.

2. Infants under 2 years and children from 2 to below 12 years (at the time of travel) must travel with an accompanying adult. Tickets booked through Vietnamflight.org must be made under the same reservation.

3. Ticket fare are subject to change depends on the booking date and class seat.

4. Fares and taxes will be quoted and charged in the currency displayed in the fare quote. You can make the payment by Credit/Debit card, PayPal or Western Union.

5. We can hold your reservation in limited time only, therefore, payment should be done within 12 hours after booking completion and no later than 12 hours before the departure time. If you fail to pay for the ticket within 12 hours after making reservation, we reserve the right to cancel your reservation.

6. Any change, cancelation or refund request should be submitted by email to booking@vietnamflight.org. Charges are applicable according to Fares and Rules

7. Passenger named on the ticket is not accepted for change or transfer to other.

8. Upon booking request, we’ll provide you an email confirmation (E-ticket) of your reservation(s) to your registered email. If you do not receive confirmation email from Vietnam Airlines within 3 hours, please contact us for helps.

9. Passengers are encouraged to check out our Fares and Rules section before making any reservation since each ticket class has its own conditions, which limit or refuse your right to change or cancel your reservation.

RATES

The fares rates are quoted in US dollars. When make your flights reservation, all the fee fares including airport tax, airport fees & service charge will be displayed clearly in the right box. Also, baggage allowance is also included in our fare price.

Children price
• Under 2 years: Price will be 10% of adult price
• From 2 to 12 years old (at the time of travel date): Price will be 75% of adult price

CANCELLATION

We understand that unexpected situations can sometimes prevent you from taking a trip that you’ve already planned. If you’re unable to change the dates of your trip and need to cancel, it’s important to do so as soon as possible.

Our cancellation charge will be applied differently based on the fare types & the time of cancellation. If you’re eligible for a full or partial refund, the funds will be automatically credited to the payment method you used when booking your reservation.

CURRENCY

You can make payment to us in all currencies. However, it will be automatically converted into Vietnamese Dong by Vietnam bank at the time of applying.

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